Our Commitment To Your Privacy

Modpacs is committed to protecting and respecting your privacy. We understand that your personal information is important, and we take our responsibility to manage it securely and transparently.

This Privacy Policy outlines how Modpacs collects, uses, stores, and protects your personal information.

What Information We Collect

We may collect and process the following types of personal information:

• Name
• Email address
• Phone number
• Postal address
• Project details and preferences
• Budget information provided through our tools
• Communication history with Modpacs
• Technical information such as IP address, browser type, device information, and usage data

If you use our design or estimating tools, including our digital platforms, we may also collect information relating to your project selections and configurations.

How We Use Your Information

We use your personal information to:

• Administer your account
• Provide the products and services you request
• Generate project estimates and reports
• Connect you with builders or partners
• Respond to enquiries and provide customer support
• Improve our website, tools, and services
• Comply with legal obligations

We will only use your information for the purposes for which it was collected, or for closely related purposes.

Marketing Communications

Modpacs will contact you about our products, services, updates, promotions, or other content that may be of interest to you.

You can unsubscribe from marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly

Opting out of marketing communications does not affect service-related communications.

Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Builders or project partners (where you have requested contact or a refined quote)
• Service providers who assist us in operating our business (such as CRM, hosting, or analytics providers)
• Regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Provide the services requested
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Access and Correction

You can request your personal account details and on record file at any time.

To make a request, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Modpacs

sales@modpacs.com.au

7/12 Daintree Drive
Redland Bay, QLD, 4165